Shipping & Returns


Shipping/Postage

I maintain large stocks of standard items such as number plate covers, fittings, etc., and can usually dispatch these within a day or so of your payment being received. However, each Custom plate bracket is individually manufactured to suit your specific number plate/vehicle combination. Although many orders are dispatched within a week, please expect to wait up to fifteen working days.

If I anticipate a longer delay, I will contact you to advise you of an expected time-frame and the reason for the delay.

I use Australia Post for all deliveries, as they currently have the largest and most flexible delivery network.

Australian Delivery

For delivery within Australia, the following options will be available to choose from on your way through the checkout process:

  • Parcel Post with Tracking. This is the regular parcel post service but with the addition of a tracking facility. On the evening of the day your parcel is lodged with Australia Post you will receive an e-mail with a tracking number. In the event of your parcel going astray or being unduly delayed, this number can be used to to assist in its recovery.

  • Parcel Post with Tracking and Signature on Delivery. As above but with the additional security of a signature being required on delivery.

  • I also offer an Express Parcel Post service for deliveries within Australia. Please note that design and manufacturing time must still be taken into account. If you have a deadline, be sure to let me know and I will do all I can to accommodate your time constraints.

There may be a delay in dispatching products which are not currently listed, i.e. products I have agreed to design and manufacture for you specifically. There will be no extra charge for the products (unless they differ significantly from current designs) and I will keep you informed of progress. Once completed, your order will be dispatched by Australia Post.

You may also arrange to pick up your purchases from my Ulverstone, TAS office if you live locally. Please contact me first to arrange a convenient time and day. My contact details are listed at the foot of this page.

If your parcel has not arrived within ten (10) working days of receiving dispatch advice (a personal e-mail from me with your tracking number), please contact me with full details by clicking here. I will follow up with Australia Post and keep you updated with progress.

Overseas Delivery

For delivery outside Australia, options available may vary depending on your destination country. You are welcome to contact me for advice by clicking here.

Postage will be discounted for orders over $150.00 in value. Your discount will automatically appear on the second page of the checkout and is independent of the postal method you have chosen. We reserve the right to waive this offer in part or in whole, where the size or weight of the order results in an unusually large postal cost. We will inform you before finalizing your order if this is the case.


Returns

If, for any reason, you are not totally satisfied with any of our Custom Brackets or accessories, please contact me immediately by phone, fax or email. My details are listed below.

Provided you haven't modified or damaged the products in any way, I will replace, or refund the cost of, the item(s) upon receipt at the office. Please check the details of my 100% Satisfaction Guarantee and Manufacturer's Warranty at this link.

Lakin Custom Plate Brackets™
PO Box 320
Ulverstone
TAS 7315 Australia

Ph: 0419 322 071
Fax: (03) 6425 7158

Please use this form to send an e-mail.

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